Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Delivery
Last updated on 13 Feb, 2026
What does 'Out for Delivery' mean for my shipment?
My shipment has not arrived completely. What do I do?
What if my item has not arrived yet?
Do you deliver at the weekend or public holidays?
Do you deliver to PO boxes?
The tracking shows my order as "delivered," but I don't have it. What do I do?
My shipment has not arrived completely. Are my remaining packages missing?
I missed my delivery. Will my shipment be returned?
What addresses can Sherpr deliver to?
What if the delivery address is difficult to locate?
My delivery keeps failing. Can I amend the delivery address or request the shipment be held for pick-up?
I no longer need my shipment. Can I request that this be returned?
Why could a shipment be returned to sender?
What happens if my shipment is returned?
How do I avoid returns?
