Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Collection
Last updated on 05 Mar, 2026
How can I get a more specific pickup time?
What time is my collection?
What is the status of my collection if there is no FedEx tracking update?
What addresses can Sherpr collect from?
Can the driver call me?
What if the collection address is difficult to locate?
Do you collect at the weekend or public holidays?
Do I need to be present during collection?
What is an unsuccessful /missed collection?
What if I want to drop off my shipment?
What happens if I miss my collection?
How can I ensure my collection does not keep failing?
Can I rearrange my collection to take place on a later date? Or a different address?
Can I send additional delivery information after my shipment is collected?
I have shipped less than what I have booked. Will this cause issues?
Can I amend the delivery address after the shipment has been collected?
If my collection is unsuccessful can I cancel for a refund?