If you were not home at the time the collection took place, your collection would be deemed as unsuccessful and our team will arrange for the collection to be rebooked for the next working day.
If in the event the courier fails to appear for collection during the general collection window of 9AM to 6PM, your collection would be deemed as unsuccessful and our team will rearrange for the collection to be rebooked for the next working day.
If records indicate that the collection was refused for any reason, your collection will be placed on hold. You will need to reach out to our customer service team to rearrange your collection.
Our team will endeavour to contact you proactively in regards to the status of your collection, should we find that this has already been attempted by the courier. We will endeavour to provide detail on the time the collection was attempted, as well as actions the courier claimed their drivers have done to ensure the collection of your shipment.
If on the occasion that your collection has failed, whilst the address for collection has been complete and the sender has been at the collection address during the time the courier claimed to have attempted, our team will ensure that an appropriate escalation will be raised with the courier.