Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Payments, Charges, and Refunds
Last updated on 06 Apr, 2026
How can I pay for my order?
My card has been declined. What do I do?
Can I cancel my order and get a refund?
Can I get a refund for unsent boxes?
Can I get a refund for unused account credit?
What is an Emergency and Fuel Surcharge?
I have received a Recharge email after my delivery for oversized/overweight charges. What do I do?
I have received a Recharge email for Duties and Taxes. What do I do?
