In the event you reduce your number of boxes after your order has been made, we can only offer you credit for the difference in order cost regardless of the Fare booked. This will be placed onto your Sherpr account, and is valid for payment against future orders within 12 months of issue. However, this credit will not be automatically placed back onto your account - you must contact us to ensure this is applied to your account for future use.
Our cut-time for such order changes are at 4PM (local time) the day prior to your scheduled collection date. This ensures that our partner couriers are aware of the final number of packages to be collected.
I placed the order with one of your Relocation Specialists. Can I still get a refund?
If you have placed your Sherpr order with one of our relocation specialists, we may be able to refund you the cost of any unsent boxes. However, you will need to make sure that the number of your shipping labels match the number of boxes to be sent.
This can be done by visiting your Sherpr account, and selecting Edit Order under your Orders page.
Depending on your assigned specialist, you may be eligible for either a credit or refund. Please reach out to your specialist for further assistance.
Refunds for unsent boxes cannot be provided if the order has not been amended to show the actual number of boxes shipped.
For example, if you are sending 5 boxes but use shipping labels for a 10 piece shipment, this will void any eligibility for a refund.