We understand that plans can change unexpectedly, and you may need to cancel your order.
For those who have chosen the Super Flexi booking fare, we are pleased to inform you that we can issue a full refund for your booking, as long as you cancel before 12PM GMT the day before the planned collection.
If you have selected other fare types, a credit will only be issued for the full order cost. This credit can be used for any future booking, giving you flexibility for your travel plans. Please note that any credit will be valid for 12 months from the point of issuance.
No exceptions will be made for orders booked without Super Flexi.
I want to cancel the order,as the process is challenging to understand. Can an exception be made to refund me?
Our team discloses the shipping process during the booking stage of your order, in order for our customers to understand and prepare the next steps of placing an order with Sherpr.
If in the occassion you are facing difficulties with the process, our customer service team is always happy to assist you.