Sherpr Support

Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.

Payments, Charges, and Refunds

How can I pay for my order?

Last updated on 06 Apr, 2026

We accept all major credit card providers. However, we do not accept payments via PayPal.

Before paying for your order, please review your order summary. This will be visible during the last step of the booking process. The order summary may ask you to reconfirm more information prior to payment:

1
Step 1

ou must select a fare: Standard, Flexi or Super Flexi. 

2
Step 2

Decide whether you would like to make your shipment carbon-neutral.

3
Step 3

If you have any discount codes or credits to use, you can do so at this stage.

4
Step 4

Agree to the selection boxes relating to our Customs process, Prohibited and Non compensation items, and our Terms and Conditions.

5
Step 5

Click Pay Now, and it should open a new window where you can enter in your card details. This will likely require you to authorize it with your bank, either through their banking app or via text message. Please ensure you read the messages on the screen as a popup window will open advising you of the authorization requirements. 

  

 

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