Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Customs
Duties and taxes are imposed to protect national revenue and safeguard local industry. These are applied to most imports regardless of value, age, or reason for shipping.
Last updated on 09 Mar, 2026
Will I be charged duties, taxes, and/or similar customs fees?
How do I pay any outstanding duties and/or taxes, or other Customs related charges?
How can I apply for duty and/or tax exemption?
I recieved an invoice for duties and taxes, along with various additional fees. What are these for, and should I pay these?
Who do I contact to dispute any customs charges?
The items I've sent are all used, and not new. Why am I still paying duties and taxes?
I did not pay duties and taxes when I arrived in the country via commercial flight. Why am I paying them when shipping via courier?
How much should I expect to pay for duties and/or taxes?
