Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Tracking
Last updated on 13 Feb, 2026
How do I know my shipment is out for delivery?
Some of my pieces are not tracking online?
Why is my shipment "on hold?"
How can I track my order online?
Why is my shipment delayed?
My items are not tracking as expected. What do I do?
What does an "exception" mean on my tracking?
Why does my tracking say "refused delivery?"
What does "Clearance Delay/Event" mean?
My shipment is scheduled for delivery soon. Can I request delivery be done at a later date?
