Item Declaration
You can find your customs forms and our page of guidelines by logging onto your My Orders section.
You will be required to declare all of the items within your shipment, and you can group your items together under umbrella terms, please see below:
Used t-shirts x 10
Used shoes x5
Used kitchen items (crockery, cutlery) x 20
Please note, do not use clothing when describing your items, this would be too vague for customs.
We would also recommend writing used for any older clothing to highlight that no new items are being imported.
You will be asked to give a unit value, and this will need to match the value that you have booked in online.
For example, if you have declared a customs value of £100, you need to make sure the online form matches this. Our auto-sum feature can help in altering your values to match the booked in value. If you need to make any changes to the booked in weights or values, you can click the "request changes" button.
When we ask for the value of your items, we are asking for the value of the goods now, as opposed to when they were first bought. The re-sale value would decrease the longer you have owned your items, so please ensure you are not giving us the cost of purchasing the goods brand new.
Reason for Shipping
As Sherpr specializes in personal effects shipping, the following reasons for shipping are the only options currently available on the Customs Form page:
Relocation
If a customer is shipping their personal effects ahead of a planned relocation abroad, or after.
If the relocation took place more than a year before the goods are being shipped, this will still be con
Student/Shipping to a Student
If a customer is shipping personal effects for their study abroad, or for a colleague/relative already studying abroad.
While personal effects are generally cleared duty-free, shipments for temporary stay are likely subject to taxes.
Forgotten Personal Items
If a customer is shipping personal effects back to a country they have taken the items from, after being left behind during a temporary stay.
Holiday / Return from a Holiday
If a customer is shipping personal effects abroad ahead of a holiday, or are returning items after a holiday.
While personal effects are generally cleared duty-free, shipments for temporary stay are likely subject to taxes.
If a shipment is for a return from a holiday, this may be eligible for less duties and taxes.
Gift
If a customer’s reason for shipping does not fall under the above options, and/or if the goods are simply a gift.
You may also be asked to upload additional documents in relation to your reason for shipping. Our system is designed to request information that will be used in additional forms used for Customs clearance.
We would also advise making sure that the person who owns the baggage's name is on the delivery address information as the receiver and person named in customs documents should match, even if someone else will sign for the delivery on your behalf.
Prior to itemising your contents, please ensure you are reading our Prohibited and Non Compensation items list linked here.
Our services would differ from airlines, and this means that we cannot ship any liquids, regardless of how small they are.