Type of Shipment and Travel Details
Our Customs Form will allow you to select from a list of reasons for shipping to choose from, depending on your circumstances.
Used Personal Effects | For shipping items meant for personal use at home, and not for resale abroad. |
Gift | For new items being shipped abroad. May be subject to high duties and taxes. |
Commercial Goods | For sold items being shipped abroad to a client/customer. May be subject to high duties and taxes. |
Travel Details
The Travel Details section will only appear if you are shipping Used Personal Effects. When shipping personal effects, the relevant Customs authority at times require additional context behind the reason for shipping.
The following list shows the most common reasons for travel, when a customer ships personal effects in our service:
Emigration
If a customer is shipping their personal effects ahead of a planned relocation abroad, or after.
When selecting this option, Customs usually expects that the recipient of the shipment is staying in the recieving country for at least a year or more.
The option for emigration is recommended for recipients who are relocating abroad on a permanent basis, either for work or a change of pace.
Study
If a customer is shipping personal effects for their study abroad, or for a colleague/relative already studying abroad.
While personal effects are generally cleared duty-free, shipments for temporary stay are likely subject to taxes.
Holiday/Travelling
If a customer is shipping personal effects abroad ahead of a holiday/temporary stay, or are returning items back home.
While personal effects are generally cleared duty-free, shipments for temporary stay are likely subject to taxes.
Working Abroad
If a customer is shipping their personal effects ahead of a planned temporary relocation for work abroad, or after.
This can be chosen if the recipient is travelling abroad for work, or travelling home after work abroad.
We recommend this option over Emigration if the work done abroad will be on a temporary basis.
Returning Resident/Resident Returning Temporarily
If a customer is shipping personal effects back home ahead of a return, or are returning items after a period abroad.
While personal effects are generally cleared duty-free, shipments for temporary stay are likely subject to taxes.
This option is best to select if the recipient is returning home after less than a year abroad. If more than a year, we recommend choosing "Emigration. "
Other
If a customer’s reason for shipping does not fall under the above options.
You may also be asked to upload additional documents in relation to your reason for shipping. Our system is designed to request information that will be used in additional forms used for Customs clearance.
We would also advise making sure that the person who owns the baggage's name is on the delivery address information as the receiver and person named in customs documents should match, even if someone else will sign for the delivery on your behalf.
Item Declaration or Proforma Invoice
You can find your customs forms and our page of guidelines by logging onto your My Orders section.
You will be required to declare all of the items within your shipment, and you can group your items together under umbrella terms, please see below:
Used t-shirts x 10
Used shoes x5
Used kitchen items (crockery, cutlery) x 20
Please note, do not use clothing when describing your items, this would be too vague for customs.
We would also recommend writing used for any older clothing to highlight that no new items are being imported.
You will be asked to give a unit value, and this will need to match the value that you have booked in online.
For example, if you have declared a customs value of £100, you need to make sure the online form matches this. Our auto-sum feature can help in altering your values to match the booked in value. If you need to make any changes to the booked in weights or values, you can click the "request changes" button.
When we ask for the value of your items, we are asking for the value of the goods now, as opposed to when they were first bought. The re-sale value would decrease the longer you have owned your items, so please ensure you are not giving us the cost of purchasing the goods brand new.
Prior to itemising your contents, please ensure you are reading our Prohibited and Non Compensation items list linked here.
Our services would differ from airlines, and this means that we cannot ship any liquids, regardless of how small they are.