Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Sherpr Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.
Customs
This section covers articles pertaining to customs documentation normally requested from our customer, as well as guidelines for other related document issues.
Last updated on 17 Mar, 2026
I am being asked for a Transfer of Residence (TOR) Number. What do I do?
I am being asked for a EORI number. What do I do next?
An EORI number is an Economic Operators Registration and Identification number.
I have additional Customs documents to provide. Where can I upload this?
I am being asked to "self-clear" my shipment. What does this mean?
I don't have all the documents Customs is requesting. Will my shipment be returned?
