Once you have placed an order on our website, you should receive an email confirmation of your order summary. This will include your order reference, shipping details, and any additional fares/insurance cover purchased for your order.
Your order reference should begin with SHP, followed by a 7 digit number.
If you have not received any confirmation of your order and your payment card has been deducted, please contact our team immediately to reconfirm the status of your order.