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What if my order can't go through the website?

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What if my order can't go through the website?

Last updated on 16 Apr, 2026

Our website can handle orders up to a specific size. If your item is larger or heavier than our website allows, this may be dealt with by one of our Relocation Specialists.

By contacting our customer service team with your shipment information, we can pass on your request to our above specialists who will reach out to you via email or phone.

When contacting our team, please ensure that you provide the following details in your request:

  • Full collection address inc postcode

  • Full delivery address inc postcode Weight (KG), dimensions (length x width x height in CM) of each item, and type of packaging to be used

  • Required collection date

  • Reason for shipping

  • Summary of items being shipped

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