How do I attach my shipping labels?

Attaching your labels to the packaging is the most important part of the process. You need to ensure all labels are securely attached.

Please print your labels off from My Orders or from your email. Some labels only become available the day before collection.

Sherpr cannot be held responsible for any loss or delay if your labels or the courier’s shipping labels come off in transit, or the labels we provide are not attached.

Attaching labels to a Suitcase, Golf, or Ski bag

Remove any stickers or airport tags with flight information from any item you wish to send. Leaving old tags may lead to confusion and may result in your item being delayed, missorted or returned to the collection address.

Please do not attach your labels with tape alone, as your labels are likely to fall off and could result in your item being delayed. For this reason, we recommend 2 methods to attach labels to your suitcase/s:

Method 1

Insert your labels into poly pockets, tape them closed and tie them onto your suitcase with string. Then tape the poly pockets to your suitcase. Make sure the pockets are tied on.

Method 2

Attach your labels with tape and then cover your bag with cling film. If you have two labels, just attach a label to each side of your bag and then wrap your bag in cling film, wrap the film around twice. This will stop the labels from falling off and protect your suitcase while in transit.

Sticking the label directly onto your suitcase without securing it (such as with cling film or a poly pocket) is not recommended. Labels attached this way are likely to fall off during transit, which could result in delays or loss of your item. Always use one of our recommended methods to ensure your labels stay attached.

If sending a suitcase, we recommend inserting a label or a note at the top of your suitcase with your name and full delivery address in case your labels do come off.

Attaching labels to a Box or Bike Box

Attach the labels as you would to a normal parcel. Use tape and make sure each label is attached securely. Do not block any information with the tape.

We recommend securing the label for boxes similar as to that of suitcases - by first placing the label in a poly pocket or wrapping the box in cling film, with the label already already attached on the surface of the box.

If you require any further assistance, please contact our team.