We at Sherpr endeavour that your experience with us be as pleasant and hassle-free. However, we understand that every order is unique, and not every customer experience will be ideal.
Whilst we cannot guarantee monetary compensation in lieu of any issues faced during your order with us, our team are always happy to review your concerns for you. Whenever possible, our team wish to improve your overall experience with Sherpr.
If you wish to lodge a complaint for review with our team, we kindly ask you to reach out to us via support@sherpr.com. Please indicate your relevant order reference in the subject title, as well as a summary of your concerns.
Any request for compensation will be subject to a thorough review and decision by our management team upon the completion/delivery of your order. Any offer for the above will be done in accordance with our Terms and Conditions.
When can I expect an outcome for my complaint?
Each concern is unique and is subject to careful evaluation and consideration by our management team. We typically require 7 to 14 working days for a decision on your case to be provided.
I am unhappy with the outcome of the complaint. How do I escalate this further?
We at Sherpr wish for each concern to be addressed with a favourable resolution, whenever possible. If at any point you wish to dispute any gesture from our team adressing your concerns, please reach out to our team to further review your case.