Can I update my Customs Form information after finalizing the form?

Your Customs Form can still be updated after accomplishment and once labels are generated, provided the shipment is not yet in transit with the courier.

This guide explains how to update the customs value for your order after booking, what to do with your shipping labels, and how to get help if you run into problems.

Steps to Update Your Customs Value

Follow these steps to update your customs value and ensure your shipping documents are correct.

Go to www.sherpr.com and click Log In. Enter your details.

Go to My Orders

Select the order that needs a customs value update.

Open the customs form

Find and click on the customs form for your selected order.

Click Request Changes

Click the Request Changes button if you need to update the customs value or item details.

Update your declared information

Enter the correct information and update any other required information. Ensure the value matches your booking.

Save and submit the updated form

Review your changes, sign your declaration and submit the form. Discard any old shipping labels and customs documents.

Wait for new labels

New labels and documents will be issued within 10 minutes. Download, print and attach the new documents before your collection date.

Discard any old labels

Ensure you use the new labels and documents issued after you update your customs form.

If you are close to your collection date, update your customs value as soon as possible to avoid delays. Always use the latest labels and documents provided.

Troubleshooting

I can't update my customs value online

If you are unable to update your customs value through your account, contact Sherpr customer support at https://www.sherpr.com/contact for assistance.

What if I updated my customs value too close to collection?

If you update your customs value close to your collection date, make sure you download and use the new documents as soon as they appear. Contact support if there is not enough time to print new labels.

FAQ

What happens to my old shipping labels after I update the customs value?

Discard any old labels. Only use the new labels and documents issued after you update your customs form.

How long does it take to get new documents after updating?

New shipping labels and customs documents are usually issued within 10 minutes of submitting your updated customs form. If you have not received your new labels within 20 minuets please contact customer support at https://www.sherpr.com/contact for assistance.

Can I update my customs value after I have already submitted the form?

Yes, use the Request Changes button on your customs form to update the value. Do this as soon as possible before your collection date. If you have any issues updating your customs value, please contact customer support at https://www.sherpr.com/contact for assistance.