Packages sent with any courier should be packaged appropriately and ready for a courier's internal network, which will include your packages coming into contact with others.
Contents should always be well protected with the likes of bubble wrap, plastic, packing paper or even polystyrene blocks to ensure that there is no internal damage if contents are in close contact. You may need to use packaging to divide items depending on your circumstances.
You should always ensure that bulkier items are spread out around to ensure that there is not too much weight on one part of your box/suitcase etc.
We recommend following our top tips for packaging your items:
Always ensure you have picked a correctly sized box for your contents. Poorly sized boxes are one of the most common reasons for items being damaged. We recommend using strong cardboard boxes that are ideally double-walled or more.
Your boxes should always be able to withstand the weight you are planning to send. Many people get larger boxes from supermarkets that are designed for large packets of potato chips/crisps. These boxes are only designed for extremely light contents and are not suitable for heavier loads such as personal effects.
Please do not cut parts of a box to resize it, as this affects the overall integrity of the packaging. Always obtain suitable packaging for your contents.
Use high-quality packing materials to ensure the safety of your items. Bubble wrap, foam peanuts, and packing paper are excellent for providing cushioning. Wrap each item individually with bubble wrap, paying extra attention to delicate areas. Once wrapped, place the items in the box and fill any gaps with packing peanuts or crumpled paper to prevent movement during transit.
Empty space in the box can cause items to shift during transport, leading to potential damage. If you have a small, heavy item in a large box with lots of empty space, this allows the item to move freely around the box, increasing the risk of damage. Ensure all gaps are filled with suitable packing materials to keep everything secure.
When sending multiple items, pack and protect each one individually. Do not rely on the items to protect each other within the same box. Use sufficient padding around each item and ensure they are not in direct contact with one another. This method provides an additional layer of protection and reduces the chance of damage.
Once your items are packed, seal the box securely with strong packing tape. Use the H-taping method to reinforce the box: apply tape along the seams on the top and bottom of the box, and then tape along the edges to form a strong, H-shaped seal on all sides. This ensures the box remains closed during transit and prevents items from falling out.
Plastic boxes, bin bags, laundry bags are not suitable for transporting items and would be considered inappropriate packaging. Please do not use plastic boxes, storage boxes or laundry bags.
It is your responsibility to use appropriate packaging, it is not the couriers. The couriers may collect items in inappropriate packaging, this does not mean the packaging would be considered appropriate as the courier assumes you are sending your packages knowing of the potential risk for damage.